Client Area Issues *IMPORTANT*

It has come to our attention that a number of issues exist with the client support and billing portal.  These became more noteable after out migration from a Newcastle server to a London server.  An update has been performed and various fixes have been put in place.  Some remaining issues have been escalated to the WHMCS support team.Known ... Read More »

5th Mar 2019
Power Outage

At 1am today we had a massive power outage that has created quite a few problems. Out of 72 servers, 2 have fried, and three have had currupt RAID arrays. One of those we have managed to rebuild, another we had to resort to backups, the third is proving more problematic as it was in the middle of the backup process at the time the power went. The ... Read More »

9th Dec 2018
Drupal core - Highly critical - Remote Code Execution - SA-CORE-2018-004

Drupal core - Highly critical - Remote Code Execution - SA-CORE-2018-004 Project:  Drupal core Date:  2018-April-25 Security risk:  Highly critical 20?25 AC:Basic/A:User/CI:All/II:All/E:Exploit/TD:Default Vulnerability:  Remote Code Execution Description:  CVE: CVE-2018-7602 A remote code ... Read More »

26th Apr 2018
We're sorry....

We just found out last night that our client area had not been sending emails to us as the firewall was blocking access to office365 (our email provider).  We've spent quite a few weeks trying to find the problem and had put it down to database curruption within our client area.  Thankfully this is now resolved and emails are once again flowing ... Read More »

7th Dec 2016
Newcastle *At Risk* notice

Good evening,  We're sending an at risk notice following a router failure in Manchester cauing disruption to the 77.95.35.0/193.104.35.0 subnets. Our data centre are currently working on this at present, ping's may appear slightly higher whilst routing is back to normal service. We are putting this at notice in place for the next 24 hours, ... Read More »

13th May 2016
[UPDATED 17:30 GMT] Maidenhead OpenVZ server uk-mh-ovz-05 down

Maidenhead server uk-mh-ovz-05 is currently down after a secondary harddrive went into 'read only' mode.  We are currently working to fix this server and will update this message as and when we know more.  16:16 GMT UpdateThe node has now been diagnosed as an electrical fault that has managed to currupt the files system on one hard drive and ... Read More »

29th Aug 2015
Support tickets

Dear Client,Yesterday we discovered (and fixed) an issue with our system that was preventing some emails reaching our internal email accounts.  This has now been fully resolved and we are working our way through the tickets that we did not see before.  There are quite a few in the queue and we will be working on them in the order they were ... Read More »

29th Apr 2015
cPanel email not working? Read in!

cPanel email not working?  Read in!Our SSL certificates have changed and we are also forcing  all mail users to connect securely to our servers.  Please be advised that yo uwill need to make some changes to your mail client as follow: Secure SSL/TLS Settings (Recommended) Username: email@yourwebsite.com Password: Use the email ... Read More »

1st Apr 2015
uk-ne-ovz-06 and uk-ne-cp-01 network issues

Currently uk-ne-ovz-06 and uk-ne-cp-01 are down (servers are up but no network connectivity).  We are looking into a fix but we do not have an ETA for this.  Please bear with us as we try and resolve this issue.Update 06/09/2014 @02.40 GMTThere is a hardware fault with one of the mezzanine cards that is causing connectivity issues.  ... Read More »

6th Sep 2014
ValueVPS Forums

We've not posted an update in some time as we've been busy ensuring we are providing an even better service for you, remember if you are looking for some quick hints in tips on either your dedicated server, VPS or even web hosting account, take a quick look at our forums too see if any of our posts may be of use first of all. As always if you ... Read More »

17th Feb 2014